Customer Service

P2 Customer Service For this assignment I go forth attempt to develop the reasons why customer service is important for Topman and HMV. I will discuss the impacts of customer service upon both Topman and HMV in wrong of profit as well as the significance to employees and customers. Topman/Topshop Topman is a store that is dedicated to promoting and selling young fashionable habit to men and woman. The majority of customers who betterment the companys outlets argon usually teens and young adults looking to purchase fashionable habilitate at a reasonable price. Every company has to absorb different types of services and they atomic itemise 18 dependent on the types of customers that approach the store. Increased Sales Topmans existing customers are among the most important assets of the business, the customers convey already chosen to purchase from Topman instead of competitors. There are a number of techniques that Topman can employ in ordinance to increase profits.

That includes: providing a free customer helpline answering ofttimes asked questions on your website following up sales with a address call providing free products that will help customers look after or make the most of their purchases sending reminders when services or check-ups are due offering preferential discounts to existing customers on further purchases live customer relationships are opportunities to increase sales because the customers will already have a degree of trust in the company. alarm customers when new, upgraded or complimentary products become available perhaps through regular emails or newsletters is one way of increasing sales. up public image Nowadays people have a number of different ways that they can use to elaborate on an experience that theyve had with a company. Technology has helped empowering the casual customer to a point where the companys image and reputation is majorly touched by how a single customer is treated when dealing... If you necessity to get a full essay, order it on our website: Orderessay

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