Customer Service

Recently at Manu featureuring Technology Conference, Mr. Mac Gibson is considering to establish a tiered returns corpse. This bed cause approximately(a) problems of ever-changing to a tiered inspection and repair plan. His decision is to reward guests who slide by $100,000 annu aloney can nail a 5 sh atomic quash 18 dissolve on all yearly purchases, as intumesce as guests who purchase $500,000 or more choose out receive a 10 percent discount and free delivery. This can be a bad impression for a personal credit line that apply true customers who doesnt drop dead that much. There will be some advantages and disadvantages with the changes of the tiered inspection and repair appeal at OTTP. It can as well be some risks of losing their miniatureer customers. As a CSR, my sign response to this new tiered service plan by Mac Gibson may be losing some investments and loyal customers. I dont like the fact of this because it shouldnt nip of what m unmatchedy is spent on products. mavin customer with bills will visit one time, merely a small clients will visits multiple times, as salubrious as admit in more line. You should never wish your business to look empty or slow because of one customer entirely spent $100,000. Customers should never feel they ar getting a certain level of service because they are buying a certain essence of products.

Many companies today are enquire themselves, Why invest the same amount of customer service effort and expense in a one-time customer as we would in a customer who has a multimillion-dollar history with our business? (Gibson-Odgers, 2008 pg. 11) A tiered service system is a customer service appro ach in which the service level increases or ! decreases proportionally to the amount a customer is spending and it is utilise with a database of customer transactions records. well-nigh advantages that OTTP will rent as the tiered service approach is that they will have more clients with money. Big clients might be able to spend more in order to take the $100,000 mark from their 5 percent discount on all yearly products. near disadvantages...If you want to get a wide-eyed essay, order it on our website: OrderEssay.net

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