Customer Queuing Systems

The Customer Queuing Systems Luis A. Alvarado Business 425 Instructor Dr. Bates March 17, 2012 Abstract In this essay, 2 companies will be identified and described on how they practice a queuing system. Only two of the four most canonical delay limit structures will be discussed: single-server and multiple-server lodgeing zephyrs. Since waiting is an integral part of many do related operations, it is an master(prenominal) area of analysis. Each queue system has its advantages and disadvantages, but with no doubt each companys goal is to let down down on the waiting time and that guest returns. In particular, we examine their implementation of both processes and try to find solutions to improve the waiting line process. The Customer Queuing Systems Waiting in line is a common occurrence in our everyday life. It is head known that most activities in which a service is provided affect customers to wait in a queue during the experience ( have it away, Cope III, Bass, & Syrdal, 2011, p. 13). Not all(a) companies utilize the same queuing process due to the nature of the service facilities. The degree of contact between the customer and service provider has an impact on how individual function are designed and delivered (Russell & Taylor III, 2011, p. 195).

For example, Home Depot utilizes the single-server waiting line process. On the other hand, United States Postal Service (USPS) uses the multiple-server waiting line structure. This two waiting line structures will be the focus of our discussion. Like any other system they all have their advantages and disadvantages. In a waiting line system, managers must decide what level of service to offer. Decisions about waiting lines and the anxiety of waiting lines are based on these averages for customer arrivals and service times (Russell & Taylor, 2011, p. 200). Therefore, improvements are required to reduce customer wait times. One company that uses one of the queuing systems is Home... If you want to get a full essay, order it on our website: Orderessay

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